Jennifer Allen

HORRIBLE experience here 2 weeks ago. 10 minutes after arriving, the police came to the hotel. Staff informed me they were receiving threats from a previous guest who was threatening to return to the hotel (to do God only knows what). I was traveling alone with my son and we didn’t feel safe staying here. I explained my concerns to the management who refused to refund our stay (despite the fact that we had only been in the building for 10 minutes when the police arrived; we were in the building less than 60 minutes, never so much as flushed a toilet or turned on a faucet). The management has been incredibly rude, the owner has still not returned my calls and refuses to speak to me about the incident. The day after we left the hotel we happened to drive by and see the police pulling in to the parking lot again, which further confirmed my concerns about staying there. There are MANY great places to stay in Branson where I am confident that staff and management are much kinder and provide better customer service. LOOK ELSEWHERE.

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